Privacy Policy

We are MedTel Healthcare Pvt. Ltd., the owner and provider of a healthcare platform which facilitates the collection and integration of patient data from medical databases and patient devices, which may be accessed by healthcare professionals and organisations. Our office address is Technology Business Incubator, Campus 11, KIIT University, Bhubaneswar – 751024. MedTel Healthcare Pvt. Ltd. is the controller of your personal information, and is responsible for your personal information. All references in this policy to “Company”, “our”, “us” or “we” refer to MedTel, or our group companies, as appropriate. All references in this policy to “our website”, refer to the website owned by us at www.medtel.io.

Privacy Policy – the key information you should be aware of

1. How we obtain your personal informational

1.1 You may provide us with your personal information voluntarily. We may also receive information about you from third parties such marketing agencies, market research companies, our suppliers, contractors and consultants, group companies, public websites and public agencies, which we refer to as “third party sources” or “suppliers” throughout this policy.

1.2 You may give us personal information about yourself by using the online forms provided on our website, setting up an account with us, using bulletin boards or forums on our website, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive products, deliveries, information or services from us. If you are a supplier, you may also give us personal information about you when you are offering or providing services to us.

2. How we use your personal information

a. How we use your personal information – we will collect, use and store the personal information listed above for the following reasons:

i. to provide you with our interfaces, which help you manage our services;

ii. to facilitate deliveries of data, new products and services to you;

iii. to deal with any enquiries or issues you have about our the MedTel app, platform and associated services that you request from us, our app which helps you manage our services, and about our products and services;

iv. to send you certain communications (including by email or post) about our products and services such as administrative messages (for example, setting out changes to our terms and conditions and keeping you informed about our fees and charges);

v. to carry out statistical analysis, product research and feedback and market research on people who may be interested in our existing or new MedTel products and services; and

vi. if it is in our legitimate interests for business development and marketing purposes, to contact you (including by telephone or post) with information about our products and services or the products and services of our suppliers which either you request, or which we feel will be of interest to you;

b. Source of personal information. We may receive some of your personal information from third parties, such as from other customers or clinicians where you use the MedTel app, platform or other related interface.

c. Special categories of data. Some of the personal information that we collect about you or which you provide to us about you or your family members may be special categories of data. Special categories of data include information about physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

d. Information we need to provide services to you. We need certain types of personal information so that we can provide services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such personal information, or if you ask us to delete it, you may no longer be able to access MedTel app and/or platform for receipt of the MedTel services.

e. What personal information we collect about you – when registering for or using the MedTel app or platform we may collect and use the following information about you (and we may use any of the following information in the ways explained below):

i. your name

ii. your postal address

iii. your email address

iv. your telephone number

v. your age

vi. your sex

vii. your height, weight and other physical characteristics

viii. your ethnic origin

ix. information about your mental and physical health and wellbeing

x. your medical records and other documentation related to your medical history

xi. your sexual orientation

xii. the name, address, telephone number and email address of any doctor, care provider or healthcare professional and their associated healthcare organisation

xiii. your genetics

xiv. user name and password for access to the MedTel app and/or platform

xv. information about the MedTel services we provide to you

xvi. details of your leisure activities and interests

xvii.information about your preferences

f. How we use your personal information – We will collect, use and store the personal information listed above for the following reasons

i. to provide the MedTel app and platform to you

ii. to help you manage your profile, preferences and other choices in relation to the MedTel app and platform and associated services

iii. to contact your named clinician or healthcare professional to obtain access to and upload your medical records and other documentation relating to your medical history to the MedTel app and platform

iv. to track your activity levels

v. record and collate your symptoms, mood, change in any physical or mental characteristics

vi. to enable named clinicians or healthcare professional to access your medical records and other logged information via the Medtel app or platform in order to provide you with care or treatment or any other recommended course of action

vii. suggest appropriate projects or initiatives operated or developed by MedTel or third parties

viii. for the purpose of anonymising certain categories of that personal information, aggregating that anonymised data with the anonymised data of other users of the MedTel app or platform and the provision of that data to third parties in order for those third parties to collect, use and store that data for research into medical conditions, trends and the development, adherence and efficacy of treatments.

g. Source of personal information. We receive your personal information from our MedTel app and platform and from your named clinician, healthcare professional or healthcare organisation which collects and stores your medical records and associated information

h. What personal information we collect about you – we, or third parties on our behalf, may collect and use any of the following information about you

i. your name including your title

ii. your postal address

iii. your email address

iv. your telephone number

v. information about your preferences

i. How we use your personal information – We will collect, use and store the personal information listed above, if you have consented or, otherwise, if it is in our legitimate interests, for business development and marketing purposes, to contact you (including by telephone, email or post) with information about our products and services which either you request, or which we feel will be of interest to you (including newsletters).

j. Source of personal information. We may receive some of your personal information from third parties, such as marketing agencies.

k. What personal information we collect about you – we, or third parties on our behalf, may collect and use any of the following information about you

i. your name including your title

ii. your postal address

iii. your email address

iv. your telephone number

v. CVs and information about your employment history

vi. contact details of referees. Depending on the nature of the role and the applicable jurisdiction, from time to time, we may also collect sensitive personal information about you, such as information about your health, background check information, including criminal history, and whether you are a member of any professional or trade associations.

l. How we use your personal information – We will collect, use and store the personal information listed above, if you have consented or, otherwise, if it is in our legitimate interests, to assess your suitability for any vacant roles, to contact you (including by telephone, email or post) with information about our company, products and services, recruitment process and progress of your application which either you request, or which we feel will be of interest to you.

m. Source of personal information. We may receive some of your personal information from third parties, such as recruitment agencies or through referrals.

n. Special categories of data. Some of the personal information that we collect about you or which you provide to us about you may be special categories of data. Special categories of data include information about physical and mental health, background check information, including criminal history and trade union membership

o. What personal information we collect about you – we, or third parties on our behalf, may collect and use any of the following information about you:

i. your name including your title

ii. your postal address

iii. your email address

iv. your telephone number

v. information provided when you correspond with us

vi. any updates to information provided to us

p. How we use your personal information – We will collect, use and store the personal information listed above to deal with any enquiries or issues you have about our products and services, including any questions you may have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes.

q. What personal information we collect about you – we, or third parties on our behalf, may collect and use any of the following information about you’d

i. your name including your title

ii. work contact information (phone number, postal address, mailing address, email address);

iii. your job title

iv. information provided when you correspond with us

v. any updates to information provided to us

vi. personal information we collect about you from third party sources such as LinkedIn

vii. CVs, pitch and tender information

viii. proof of identification and address

ix. visa or work permit documentation

x. details of compensation, expense claims and bank details

xi. information required to access company systems and applications (such as system ID).

r. How we use your personal information – we will collect, use and store the personal information listed above for the following reasons

i. to enable us to purchase and receive products and services from you (including supplier due diligence, payment and expense reporting and financial audits);

ii. to deal with enquiries from you

iii. to confirm information on CVs and performance reference checks, to assess you or your employer’s suitability to work for us

iv. for equal opportunities monitoring

v. for health and safety records and management

vi. for security vetting and criminal records checks (where applicable and allowed by law).

s. Source of personal information. We may receive some of your personal information from third party sources, such as your employer or your employer’s company website. We may also collect this personal information from publicly-available sources, such as LinkedIn.

t. Special categories of data. Some of the personal information that we collect about you or which you provide to us about you or your employees may be special categories of data. Special categories of data include information about your physical and mental health, sexual orientation, racial or ethnic origin, political opinions, philosophical belief, trade union membership and biometric data.

u. Information we need to provide services to you. Please note that we need certain types of personal information so that you or your employer can provide services to us. If you do not provide us with such personal information, or if you or your employer ask us to delete it, you may no longer be able to provide services to us.

3. How and why we share your personal information with others

3.1 We may share your personal information with our group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, for corporate strategy, compliance, auditing and monitoring, research and development, machine learning and quality assurance).

3.2 We will share your personal information with the following third parties or categories of third parties:

a. Amazon Web Servers (“AWS”), who provides you with the MedTel app and platform on our behalf and host our website. AWS will also share your personal information with us;

b. we may share anonymised and aggregated statistical information with our suppliers to demonstrate what interest there has been in any marketing campaigns we have assisted our suppliers in carrying out

c. we may also share anonymised data collected through the MedTel app and platform, aggregated with the anonymised data of other users of the MedTel app or platform, with third parties such as life sciences companies, health care organisations and insurance companies, in order for those third parties to collect, use and store that data for research into medical conditions, trends and the development, adherence and efficacy of treatments

d. our other service providers and sub-contractors, including payment processors, utility providers, suppliers of technical and support services, insurers, logistic providers, and cloud service providers

e. public agencies and the emergency services

f. companies that assist in our marketing, advertising and promotional activities, such as marketing automation platforms

g. analytics and search engine providers that assist us in the improvement and optimisation of our website

3.3 We will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

3.4 We will also disclose your personal information to third parties

a. where it is in our legitimate interests to do so to run, grow and develop our business’s

i. if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets;

ii. if substantially all of our or any of our affiliates’ assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets;

b. if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity

c. in order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

d. to protect the rights, property, or safety of MedTel, our staff, our customers or other persons. This may include exchanging personal information with other organisations for the purposes of fraud protection and credit risk reduction.

3.5 We may also disclose and use anonymised, aggregated reporting and statistics about users of our app, platform, website or associated services for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.

3.6 Save as expressly detailed above, we will never share, sell or rent any of your personal information to any third party without notifying you and, where necessary, obtaining your consent. If you have given your consent for us to use your personal information in a particular way, but later change your mind, you should contact us and we will stop doing so.

4. How long we store your personal information

We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

5. Your rights

5.1 You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at board@medtel.in at any time. You have the following rights:

a. Right of access. You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation as to whether your personal information is being used by us; details about how and why it is being used.

b. Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect.

c. Right to delete your information. You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 13. We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details in section 13.

d. Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details in section 13. We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details in section 13.

e. Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.

f. Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services. This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.

g. Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest.

5.2 We will consider all such requests and provide our response within a reasonable period.Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

5.3 If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

6. Children

6.1 You must be aged 18 or over to purchase products or services from us. Our website and services are not directed at children and we do not knowingly collect any personal information from children without express consent from a parent or guardian.

6.2 If you are a child and we learn that we have inadvertently obtained personal information from you from our websites, or from any other source, then we will delete that information as soon as possible.

6.3 Please contact us at board@medtel.in, if you are aware that we may have inadvertently collected personal information from a child.

7. Marketing

7.1 We may collect and use your personal information for undertaking marketing by email telephone and post.

7.2 We may send you certain marketing communications (including electronic marketing communications) if it is in our legitimate interests to do so for marketing and business development purposes.

7.3 If you wish to stop receiving marketing communications, you can contact us by email at board@medtel.in.

8. Where we may transfer your personal information

Your personal information may be used, stored and/or accessed by staff operating outside the India working for us, other members of our group or suppliers. Further details on to whom your personal information may be disclosed are set out in section 4.

9. Risks and how we keep your personal information secure

9.1 The main risk of our processing of your personal information is if it is lost, stolen or misused. This could lead to your personal information being in the hands of someone else who may use it fraudulently or make public, information that you would prefer to keep private.

9.2 For this reason, Medtel is committed to protecting your personal information from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures.

9.3 In the course of provision of your personal information to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website/app and that any such transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorized access to it.

9.4 Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10. Links to other websites

Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. This privacy policy only applies to the personal information that we collect or which we receive from third party sources, and we cannot be responsible for personal information about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third party terms and conditions or policies.

11. Changes to our privacy policy

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our privacy policy.

12. Further questions and how to make a complaint

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact board@medtel.in. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.