Terms & Conditions

The Terms and Conditions were updated on 12 December 2021. Please review to note the changes.

We, MedTel Healthcare Pvt. Ltd., its subsidiaries, branches, and controlled entities (“MedTel”, “MedTel Healthcare”, “we”, “our”, “us”), welcome persons who access and/or register on our website and subscribe (“you”, “your”) to our service (including all forms of access – website, apps, third-party apps powered by the MedTel app, etc.) (the “Platform”). We ask that you review these terms and conditions, which are intended to constitute a binding agreement that governs your use of this Website (“Terms And Conditions of Use”). Your use of the Website in any form whatsoever will constitute agreement to these Terms And Conditions of Use.


The purpose of the Website is to provide information and access to our products, services, initiatives, background and history.

Terms And Conditions Of Use

By using our Website, you agree to be contractually bound to the terms of the Terms And Conditions of Use and Privacy Policy, which shall have the same legal effect as if the Terms And Conditions of Use and Privacy Policy had been personally signed by you. To the extent permitted by law, the Terms And Conditions of Use are intended to supersede any provisions of applicable law which might otherwise limit its enforceability or effect. You agree not to challenge the validity of all electronic records related to your use of the Website as evidence admissible in the courts of law on the grounds of its being in electronic form.

Access / Services

By entering into the Terms And Conditions of Use, you will be granted a revocable license to access the Website. Your access privileges are conditional on your adherence to the terms of the Terms And Conditions of Use. We reserve the right to temporarily deny you access to the Website or permanently terminate your access privileges at any time if, in our sole discretion, you have failed to abide by the terms of the Terms And Conditions of Use or appear to us likely to do so. By agreeing to grant you access, we do not obligate ourselves to do so or to maintain the Website, or to maintain it in its present form, and we expressly reserve the right to modify, suspend or terminate your access privileges. You agree and understand that we may, in our sole discretion and without any prior notice, close the Website or deny you access to it.

The Website is for use by independent adults over the age of 18 years old. The Website is not to be used by those under the age of 18. However, the Website may be used by adults to discuss healthcare concerns regarding their children under the age of 18.

It is your responsibility to ensure that it is lawful to access and use the services on the Website in the country in which you are located. We accept no responsibility for the use of the Website in any country where it is unlawful to do so.

Any medical information given on the Website whether written, stated or implied, is for information purposes only. The information is provided “as is” and without warranty of any kind by us.

Your access to certain MedTel Healthcare services and Website may be available to you through your health insurance or corporate benefit plan (your “Plan”), provided to you by a third party (your “Plan Sponsor”). MedTel Healthcare, together with the doctors you have consultations with through MedTel (“MedTel Doctors”) and MedTel’s staff, are independent from, and not an agent, employee, partner or representative of, your Plan Sponsor.

By using any services available to you through your Plan and by your Plan Sponsor, you authorise us to share basic identification and medical data with the Plan Sponsor for the purpose of claims processing and delivering the services in accordance with your Plan. We will take all reasonable steps to protect your personal information in accordance with our Privacy Policy.

Your access to any of the MedTel services and Website is not guaranteed by your Plan or by your Plan Sponsor.
Please contact your Plan Sponsor in relation to any coverage questions you may have regarding services provided by your Plan.
If you have a complaint or question about your Plan, please refer to your Plan documentation for the complaints procedure which you should follow, or contact your Plan Sponsor.

By using the Website, you agree that any information you provide is true and accurate, is not misleading, and is offered in good faith. You are only permitted to access the Website for personal use. You agree not to use the Service for any commercial, business or resale purpose.

MedTel Healthcare reserves the right to deny any person access to the Website in the event that that person makes excessive use of the services on the Website in the reasonable opinion of MedTel and/or relative to typical usage patterns (the “Fair Usage Policy”) or is abusive or acts inappropriately to any MedTel Doctor or any employee or agent of MedTel Healthcare. Inappropriate acts include, without limitation: (i) inappropriate, abusive, offensive behaviour or remarks; or (ii) ‘time-wasting’, which shall include no-shows and cancellations.

In the event of excessive, inappropriate or abusive use, MedTel Healthcare reserves the right to disable your access to the Website and Services, if we feel that you have failed to comply with these Terms And Conditions of Use.

We have the right to disable any password or user identification if we feel that you have failed to comply with these Terms And Conditions of Use.

We provide a remote care platform with a variety of different health services rendered on the platform. Specific terms and conditions for each of these services are listed below.

  • Remote Care Services

We provide a remote care service that consists of online video, audio and text medical consultations and information, as well as prescription and referrals.
This Website is offered directly through us or through our partners such as employers, insurance companies or other organizations that provide access to the Website to their customers, policyholders or other end-users.

The specific terms controlling your use of the Website is controlled by these Terms And Conditions of Use, supplemented by any terms that are applicable in deployments through partners (the “Partner Terms”). In any case where there is a conflict between Partner Terms and these Terms And Conditions of Use, these Terms And Conditions of Use shall prevail.

We disclaim any use of the Website for the provision of any emergency services or care for acute medical conditions or where treatment/diagnosis in-person is required.
The Website is in no way designed to allow for the services rendered through it to replace the services of your regular in-person doctor or a hospital.

The information and advice provided by a doctor on the Website should be used to increase your awareness of the options you may have available to you. This information is highly unlikely to be appropriate or sufficient in circumstances of emergency, where a physical examination and intervention is likely required.

We are absolutely not responsible for false or incomplete information provided by you that will affect the advice provided to you by doctors. Further, you are solely responsible for understanding any information provided to you on the Website.

You may be issued with a prescription for medicine by a doctor you connect with on the Platform; you may also be prompted by us to use a pharmacy partner for delivery or fulfillment of prescription medicines. The doctor will use his or her best endeavours, based on the medical history you have provided and the symptoms you describe, to prescribe medicine appropriate for your condition. In no case will we be responsible for ensuring that you receive the medicine you are prescribed or that the medicine you receive is the same as that prescribed by the doctor. We are also not responsible for any instructions in relation to the medication provided by a pharmacist or anyone else associated with the provision of medication you have been prescribed.

Doctors on the Website may issue prescriptions for medicines only when in their professional judgment, for which we take absolutely no responsibility, it is in your best interests to receive the medicine in accordance with the respective legally enforceable guideline.

Certain classes of medications are not suitable for online prescribing. Regardless, in no case do we take any responsibility for medications prescribed on the Website.

By agreeing to a pharmacy affiliate fulfilling your prescription, you authorise us to share basic identification and medical data with the pharmacy affiliate for the purposes of verifying your identification on collection of your prescription. We will take all reasonable steps to protect your personal information in accordance with our Privacy Policy.

You acknowledge that you and the dispensing pharmacies are solely responsible for arranging to receive medication and paying for such medication and delivery (where a delivery service is used) on such terms that you agree with the pharmacy that dispenses the medication. You are under no obligation to purchase any prescribed medication.

You will comply with any instructions given in relation to any prescription provided to you including in particular route, timing and dosages; you will promptly report any side effects of any prescription to a doctor; you will protect anything prescribed to you and not permit any other person access to the prescribed medication; you will not use any prescription after its expiry date.

The Website can provide a referral to clinicians in situations where appropriate.

  • Payments

We use a third party payment processor to handle secure payment for chargeable Hosted App Services offered by a Hosted App Provider and are not responsible nor will be held liable for any acts or omissions of such third party payment processors.

Depending on your insurance policy or plan, services offered by MedTel Healthcare may require payment from you. You may purchase a service or product directly from us or through a third-party payment provider. When you purchase a service or product (each, a “Transaction”) you may need to supply us or a third-party payment provider, payment details and any additional information required to complete your Transaction, including but not limited to your credit card number, the expiration date of your credit card and your address(es) for billing and delivery (such information, “Payment Information”). You should be aware that online payment transactions are subject to validation checks by our third-party payment provider and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason.

You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information.
The amounts due and payable by you for a Transaction through the Services will be presented to you before you place your order. If you choose to initiate a Transaction, you authorize us to provide your Payment Information to third party payment providers to complete your Transaction and agree

(a) to pay the applicable fees and taxes (if any);
(b) that MedTel Healthcare may charge your credit card or third party payment processing account, including, but not limited to, your account with the app store or distribution platform (like the Apple App Store or Google Play) where the App is made available (each, an “App Provider”), for verification, pre-authorization and payment purposes; and © to bear any additional charges that your App Provider, bank or other financial service provider may levy on you as well as any taxes or fees that may apply to your order.

You will receive a receipt of payment upon payment. Your order is not binding on MedTel Healthcare until accepted and confirmed by MedTel. All payments made are non-refundable and non-transferable except as expressly provided in these Terms.

If you have any concerns or objections regarding charges, you agree to raise them with us first and you agree not to cancel or reject any credit card or third party payment processing charges unless you have made a reasonable attempt at resolving the matter directly with MedTel Healthcare.

MedTel Healthcare reserves the right to not process or to cancel your order in certain circumstances including but not limited to the following situations:-
(i) if your credit card is declined, if we suspect the request or order is fraudulent, or
(ii) in other circumstances MedTel deems appropriate in its sole discretion.

MedTel also reserves the right, in its sole discretion, to take steps to verify your identity in connection with your order. You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). MedTel Healthcare will either not charge you or refund the charges for orders that we do not process or cancel.

Limited License

Original material which we post on the Website (“the Content”) is protected by intellectual property laws. This includes but is not limited to content which is created and owned by us. Such Content includes, but is not limited to photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this Website, as well as the software used in the design and development of this Website. You are hereby granted a non-exclusive license to use the Content, but only while accessing this Website. The names and marks MedTel Healthcare Pvt. Ltd, MedTel, MedTel logos and all other MedTel related marks depicted on this Website, whether registered or unregistered, are trademarks or service marks of MedTel Healthcare Pvt. Ltd. All rights to use the Content are reserved. Among other things, except to the extent required for the limited purpose of reviewing material on our Website, electronic reproduction, adaptation, distribution, performance or display is prohibited. Commercial use of any of the Content is strictly prohibited. Use of any of our trademarks as metatags on other websites also is strictly prohibited. You may not display this Website in frames (or any of the Content via in-line links) without our express written permission. For the absence of doubt, all material contained on the Website is our property or that of our partners or licensors.


  • Third Party Intellectual Property Rights

This Website may contain images, materials, information, news, advertisements, listings, blogs, data, text, songs, audio, videos, graphics, software, webcasts, podcasts, broadcasts, messages, software and other material (“Third Party Content”) licensed to MedTel Healthcare Pvt. Ltd. for use on the Website. Such content is the sole property of its respective owners. Except to the extent required for the limited purpose of reviewing Third Party Content on our Website, electronic reproduction, adaptation, distribution, performance or display of Third Party Content is prohibited. This Website may also contain references to third-party trademarks and names. Such trademarks and names are the sole property of their respective owners.

  • Links

This Website may also contain hyperlinks and other links to sites operated by publishers other than MedTel Healthcare Pvt. Ltd., including, but not limited to, content distributed by MedTel but owned by third parties (“Hyperlinks”). Such Hyperlinks are provided for your reference and convenience only. These linked sites are not under MedTel Healthcare Pvt. Ltd.’s control and may be governed by their own terms of use. We have not developed or reviewed the content appearing in or on such linked sites and you agree not to hold us responsible for the content or operation of such linked sites. A Hyperlink does not and should not be deemed to imply that MedTel Healthcare Pvt. Ltd. in any way endorses, sponsors or supports the content, operator or owner of such linked sites. You understand that the Website or the linked sites may contain illegal or objectionable content or dangerous viruses or other disabling or harmful components.

If you decide to access the Website or any third party sites linked from our Website, you do so at your sole and exclusive risk. You assume your complete responsibility for any loss or injury sustained by you as a user of any linked site, including those caused by malicious actions of third parties in relation to infection by computer virus programs, malicious code or unwanted software that may infect your computer after selecting a link to a third party website provided on our Website, or any harm whatsoever that may come about from the use of any content on the Website. We make no representation or warranty that the linked sites will conform to any description thereof or perform any desired operations or functions, be uninterrupted or error-free, or be free of viruses, worms, trojan horses or other disabling or harmful components.

We do not represent or endorse and hereby disclaim any obligation or responsibility to verify the correctness, quality, accuracy, reliability, performance, completeness, timeliness, or continued availability of any of the content contained on linked sites. No guarantee is made that the links will successfully direct you to the intended third-party website, that such website remains available for viewing or that you are not redirected to an unintended third party website in error or by the action of third parties.

This section may not be applicable if accessing the Website via a third-party application.

Limitation Of Liability

We do not accept liability for any conduct, acts or omissions occurring on this website or any losses you may incur. In no event will we be liable to you for any consequential, incidental or special damages, including any lost profits, even if you claim to have notified us about such damages, or for any claims by any third parties.


  • In General

We collect information about you that you provide to us and from cookie files. We may use this information for internal analysis or to contact you about offers or promotions that we sponsor, subject to the terms of our Privacy Policy. We will not knowingly provide any of this information (except in the form of aggregate statistics that do not link you or your identity to any specific information and do not identify you as a visitor to this Website) to third-parties unless we obtain your permission or are compelled to do so by court order or are required to do so by local law. You agree to respect the privacy rights of other visitors by not publishing or harvesting email addresses obtained at this Website.

  • Privacy Policy

The Privacy Policy is incorporated into and forms part of the Terms And Conditions of Use. Your acceptance of the Terms And Conditions of Use also includes acceptance of the terms of our Privacy Policy. In any conflicts between the Terms And Conditions of Use and the Privacy Policy, the Privacy Policy will take precedence. For more information on our Privacy Policy, kindly refer to this page.

Unsolicited Email Spamming Spoofing

You may not use this Website to transmit unsolicited email. You may not send unsolicited email to this Website or to anyone whose email address includes the domain name used on this Website. You may not use our domain name as a pseudonymous return email address for any communications which you transmit from another location or through another service. You may not pretend to be someone else’s or spoof their identity when using this Website.

This section may not be applicable if accessing the Website via a third-party application.

Violations Indemnification

Your access privileges are conditioned on your adherence to the terms of the Terms And Conditions of Use. If you violate any of the terms of the Terms And Conditions of Use, you agree that we may deny you access to the Website. You further agree, at your own expense, to defend and indemnify us and hold us harmless against all claims which may be asserted against us, and all losses incurred, as a result of any violations of the Terms And Conditions of Use.

Complete Terms And Conditions Of Use No Representations

The Terms And Conditions of Use constitutes the entire agreement between you and us relating to your access to and use of this Website and supersedes any prior or contemporaneous representations or agreements (other than the Privacy Policy which shall control in any conflict between it and the Terms And Conditions of Use). Any rights not otherwise expressly granted by the Terms And Conditions of Use are reserved by us. The Terms And Conditions of Use may not be modified, either expressly or by implication, except as set forth below in Section 11.

Modifications Termination

  • In General

Our employees are not authorized to vary the terms of the Terms And Conditions of Use. The Terms And Conditions of Use may be modified only (1) by obtaining our written consent in a notarized agreement signed by us, or (2) as set forth below in subpart (b).

  • Periodic Revisions

You agree that we may modify the terms of the Terms And Conditions of Use in our sole discretion, without advance notice, and that your right to access this Website is conditioned on an ongoing basis with your compliance with the then-current version of these Terms And Conditions of Use. We will post a notice on this page for thirty (30) days following any revisions or modifications to the Terms And Conditions of Use. You agree to review this page at least once every thirty (30) days.

We may update the Website from time to time, and may change the content and service offered through it at any time, to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. We will not make any changes to the Website, which will adversely affect you without notifying you first.

Dispute Resolution Jurisdiction

In the event of any dispute, controversy or claim arising out of or relating to use of this Website, you agree not to proceed to any form of dispute resolution UNLESS both you and us (“the Parties”) have made reasonable efforts to resolve the same through mediation.

A Party who receives a notice for mediation from the other Party shall consent and participate in the mediation process. The Terms And Conditions of Use shall be governed by the laws of India. You agree to submit to the exclusive jurisdiction of Indian Courts to resolve any issue arising from use of this Website.


If any portion of the Terms And Conditions of Use is ruled invalid or otherwise unenforceable, it shall be deemed amended in order to achieve as closely as possible the same effect as originally drafted. Any invalid or unenforceable portion should be construed as narrowly as possible in order to give effect to as much of the Terms And Conditions of Use as possible.

Questions, Complaints And Contacts

If you have any questions about the Terms And Conditions of Use, our policies and practices, your rights under this statement, and your dealings with MedTel Healthcare, send an email to board@medtel.in.

MedTel Healthcare Pvt Ltd
#132, Sri Krishna Arcade, 2nd Floor
15th Main, Koramangala 4th Block
Bengaluru – 560034