Terms & Conditions


This website is operated by MedTel.in. By accessing and using this website you agree to be bound by all terms and conditions contained on this website. Should you object to any term or condition of terms and conditions or become dissatisfied with the service in anyway, your only recourse is to discontinue the use of this service. These terms and conditions are subject to change without notice and become effective updating on this website. Please keep visiting these terms and conditions for updates. You are free to establish a hypertext link to this website so long as the link does not state or imply any sponsorship of your website or service by MedTel.com or by our site. This website, including all its features, content and mobile information service is provided by the MedTel Healthcare (P) Ltd. (MedTel).

License to use website

Unless otherwise stated, MedTel.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not: Republish material from this website (including republication on another website); Sell, Rent or Sub-license material from the website; Show any material from the website in public; Reproduce, Duplicate, Copy or Otherwise exploit material on this website for a commercial purpose; Edit or Otherwise modify any material on the website;


MedTel service partners are defined as the organizations, individuals and health care professionals who are authorized to register user for this service.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without MedTel’s express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without MedTel express written consent.

Limitations of liability

MedTel will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss; For any indirect, special or consequential loss; or For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if MedTel has been expressly advised of the potential loss. MedTel only provides health information, fix appointments and tele-consultation with doctors and other health professionals.

This service is not a substitute for professional medical advice, diagnosis, or treatment. For any emergency, always call ambulance and reach nearest hospital as soon as possible. Always consult your physician or other registered practitioners/ designated healthcare provider with any questions you may have regarding medication, medical conditions or treatment. We do not sell, rent, or lease your Personally Identifiable Information (PII) to any third party. MedTel do not provide any emergency health services. Our panel doctors/other healthcare professionals over phone (Tele-Consultations) is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction. Doctors over phone here are creating a healing relationship through 1) attending to (listening), 2) maximizing patients’ control over disease, and 3) providing comfort and connection through the voice (rather than touch).

MedTel is not responsible for any conversation regarding medical or any other information between the “Our panel doctors/other healthcare professionals ” and “The User/Patients”.

Refund and Cancellation

MedTel as a startup company works on less ownership model by opening virtual clinics (TeleHealth Pods -Digital Health Kiosks) where patients get specialist doctors consultation on demand basis. It saves money for patient and builds revenue for TeleHealth Pod operators, for that we are working with Village Level Entrepreneurs (VLE) in common service centers and pharmacy shops which have either computer or smart phone with a printer and a medical kit.

MedTel works on B2B2C model where patients from rural area can visit TeleHealth POD, the operator will connect the patient to our call centre & send patients’ health report through portal or mobile App. The patient care associates at our call centre will connect required medical specialist to the patient through tele conferencing. Doctors from various specialties are registered with us including those which are engaged with renowned tertiary hospitals across the state. After consultation is over our patient care associates will prepare a formal prescription which is sent to the THP. A prescription print out will be given to the patient. It takes less than 20 minutes for the patient to get the prescription.

We also have a provision to send medicines to those areas where it’s unavailable and provide homecare diagnostic facilities too. The benefits which patient gets are

  • 1. Less cost (It costs around 150 rupees to consult a super-specialist)
  • 2. Save time (He would have visited the urban area to consult the concerned specialist)
  • 3. Free from mental and physical agony
  • 4. Early diagnosis and treatment so less morbidity.
  • 5. Quick referral of patients if needed.

The operator/user/patients/member shall add money to his/her MedTel wallet though a payment gateway on our website and mobile application using his/her national/international credit/debit card/net banking and other payment options.

If you are not 100% satisfied with your subscription or consultation with any of our doctors /other healthcare professionals, you can either cancel your subscription for a full refund or exchange it for another consultation with doctors /other healthcare professionals. You can cancel your subscription or swap your top-up purchase for up to 15 days from the purchase date.

Law and jurisdiction

This Agreement and any contractual obligation between MedTel and User will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Bhubaneswar.

Contact Information

If any User has any question, issue, complaint regarding any of our Services, please contact our customer service at contact@MedTel.com.

If you would like more information about your privacy rights, please contact MedTel by calling +919861741988 and ask to speak to the Legal Officer. To the extent you are required to send a written request to MedTel to exercise any right described in this Notice, you must submit your request to MedTel Healthcare at: Technology Business Incubator, Campus 11, KIIT University, Bhubaneswar – 751024.